INDUSTRIAL SANDS


QUALITY POLICY

 

Our Quality Policy is defined and strongly driven by the following management principles and behaviours.

 

“Build a mutually profitable relationship with our customers, ensuring their long-term success, through the understanding of their needs and the needs of their customers as well.”

 

“Achieve our commitments for quality, cost and schedule.”

 

“Enhance the use of best preventive practices at all levels and ensure reliable risk management. Drive continual improvement based upon efficient business processes, well defined measurements, best practices, and customer comments.

 

“Develop staff competencies, creativity, empowerment and accountability through appropriate dialogue & training, and show strong management involvement and commitment.”

 

“Industrial Sands Limited strives to be the best provider of quality processed sands and custom blending services in the NZ industry. Through the use of these guiding principles, everyone in Industrial Sands Limited is accountable for fully satisfying our customers by meeting or exceeding their needs and expectations with our services. Our goal is 100% customer satisfaction 100% of the time.”

 

“The company aims to continually improve the service we provide to meet our clients’ requirements and to produce finished products and work that we can justifiably be proud of.”

 

“The company aims to achieve the above by implementing a management system that complies with standards of good practice. It also includes a commitment to meet the requirements of our clients, as well as legal and regulatory requirements. Also to continual development of the system and helping to ensure it remains effective.”

 

“Only by providing an outstanding service and product quality will we achieve our aims of long term success and sustained improvements.”

 

“All personnel within the company are responsible for the quality of their work. The company provides training and systems to assist all personnel to achieve the standards required. While we endeavour to produce products, and offer a service that we can be proud of, we have to recognise that we don’t always achieve our own standards. When a customer complains, we are committed to investigating the complaint and will do our best to put right all justified complaints.”